The report provides utility members of the Pacific Water and Wastewater Association (PWWA), their customers, authorities, and development partners with a structured and comprehensive quantitative snapshot of the performance of municipal water and wastewater services. It is a result of the consolidated efforts from all utilities and PWWA staff to collect information at the utility level and nationally. This report will assist utilities and their partners identify areas where priority action and reforms can be focused and help improve the efficiency of the region's water institutions, determine approaches that provide universal access to water and wastewater services and support sustainable service delivery for all customers.
