Benchmarking is a valuable instrument for comparing the performance of a utility over time, as well as the performance between similar organizations and between regions. It allows a better understanding of performance gaps across the Pacific, improved decision-making within power utilities, and increased efficiency and improved performance of participating power utilities. Key Performance Indicators (KPIs) provide a means for utilities to monitor, assess, and improve their performance over time by identifying and responding to trends, and by comparing performance with other similar utilities elsewhere.

This report presents the results of the latest benchmarking round, based on data collected for the 2013 and 2014 fiscal years for each utility. It includes the results of 46 KPIs plotted against 2012 fiscal year data to show trends, as well as new utility governance and employee gender composition data.