The overarching goal of the benchmarking initiative is to assist power utilities lift their performance and contribute to improved economic and social development through improved service delivery. The benchmarking program will result in increased efficiency and improved delivery of power operations.
This Manual revision builds on the first Benchmarking Manual published by the Pacific Power Association in 2002 and was initiated in response to the recommendations made in the 2011 Power Benchmarking Report. The report highlighted a need for training and support material to increase understanding and appreciation of benchmarking as a tool for improving utility performance. This Manual provides an overview of the benchmarking process, an explanation of the benchmarking questionnaire and the Key Performance Indicators (with examples), and an introduction to the use of benchmarking results for the development of Performance Improvement Plans.